物流政策
All orders ship from China, from our Shenzhen fulfillment location: Room 102, 1/F, Building A1, Tianrui Industrial Park, No. 35 Fuyuan 1st Road, Fuhai Subdistrict, Bao'an District, Shenzhen, Guangdong 518103, China.
Lockly Store is operated by Xiamen Chuangsan E-Commerce Co., Ltd.
Shipping cost
Standard shipping is USD $6.99 for orders under USD $99.99. Orders of USD $99.99 or more qualify for free standard shipping to all countries and regions we currently ship to. The threshold is based on the merchandise subtotal after discounts, excluding taxes and shipping.
Estimated delivery time
Estimated delivery is 7–15 calendar days from the date you place your order, including Saturdays and Sundays. This estimate includes order processing and transit; it is not an additional 7–15 days after dispatch. Delivery times are estimates and may vary because of the destination, carrier operations, customs processing, weather, or other circumstances outside our control.
Import duties and customs
Orders are shipped using a duty-paid service. Applicable import duties, import taxes and standard customs clearance charges are included in the amount paid at checkout, so customers are not expected to pay additional import duties or import taxes upon delivery.
Tracking
Tracking information will be provided after the order is shipped when tracking is available.
Shipping address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please email support@locklystore.com or use our Contact Us page as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has shipped.
Supported destinations
Our currently enabled shipping destinations are the United States, United Arab Emirates, Australia, Canada, Switzerland, Germany, Spain, France, United Kingdom, Italy, Japan, South Korea, Netherlands, New Zealand, Poland and Sweden. Shipping is available only where an eligible option is offered at checkout. If your address does not receive a shipping option, contact support@locklystore.com before ordering; we do not promise delivery to unsupported destinations.
Delivery assistance
If tracking stops updating or your order has not arrived within the estimated delivery window, email support@locklystore.com with your order number. We will investigate with the carrier and advise on the next steps. For damaged, defective or incorrect items and eligible returns, see our Returns & Refunds policy.