退款政策

You may request an eligible return within 30 calendar days after the item is delivered.

Return eligibility

To be eligible for a return, the item must be unused, in its original condition and packaging, and include all accessories and proof of purchase. These condition requirements apply to change-of-mind returns; damaged, defective or incorrect items are handled as described below.

How to request a return

Please email support@locklystore.com or use our Contact Us page before sending an item back. We will review your request and provide return authorization and mailing instructions. Our shipping and authorized return address is: Room 102, 1/F, Building A1, Tianrui Industrial Park, No. 35 Fuyuan 1st Road, Fuhai Subdistrict, Bao'an District, Shenzhen, Guangdong 518103, China. Do not send returns to our registered business address unless our return instructions specifically direct you there. Items returned without prior authorization may not be accepted.

Return shipping

For returns not caused by a product quality issue, the customer is responsible for arranging and paying the return shipping and obtaining a return shipping label. The return destination is in China; international return postage depends on your location and carrier. Please obtain a postage quote before choosing a change-of-mind return. Returns are made by mail; we do not offer in-store returns. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us promptly with your order details and supporting photos. Once the issue is confirmed, we will provide an appropriate resolution, and return shipping charges will not apply.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days after approval. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, email support@locklystore.com.

Exchanges

We do not offer direct exchanges. If you need a different item, request an eligible return and place a separate order for the correct item.

Contact

Lockly Store is operated by Xiamen Chuangsan E-Commerce Co., Ltd. For return assistance, email support@locklystore.com with your order number and the item you wish to return.

European Union orders

For orders delivered to the European Union, you may cancel or return your order within 14 days without giving a reason. Contact support@locklystore.com to start the process. Nothing in this policy limits your mandatory statutory consumer rights.